Refund policy
Refund Policy – Masa Peak
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
Eligibility To be eligible for a return, your item must be in the same condition that you received it — unused, in its original packaging, and with all original tags. You'll also need your receipt or proof of purchase. For hygiene reasons, opened or used skincare products cannot be returned.
How to Start a Return Contact us at masapeak.shop@gmail.com to initiate a return request. Items sent back without prior approval will not be accepted. If your return is accepted, we'll provide instructions on how and where to send your package.
Damages and Issues Please inspect your order upon receipt. If your item is defective, damaged, or incorrect, contact us immediately at masapeak.shop@gmail.com so we can resolve the issue.
Non-Returnable Items The following cannot be returned:
- Opened or used skincare products (for hygiene reasons)
- Sale items
- Gift cards
Exchanges To exchange an item, return it within the 14-day window and place a new order once your return is accepted.
Refunds Once your return is received and inspected, we'll notify you of the outcome. If approved, your refund will be processed to your original payment method within 5–7 business days. Please allow additional time for your bank to post the refund. If more than 10 business days have passed since approval, contact us at masapeak.shop@gmail.com.